Last updated 14 November 2026.
City Physio (Linda Lewis, physiotherapist) respects your privacy. As a health service provider we follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
To provide physiotherapy we collect your name, contact details, date of birth, health fund or Medicare/DVA details where relevant, and health information about your condition and treatment.
How we use it
We use your information to assess and treat you, to communicate with you about appointments, to process payments and claims, and, with your consent, to write to your GP or other health providers.
Bookings and records
Online bookings and clinical records are kept in Zanda (Power Diary), a practice management system. We don’t collect health information through this website’s pages.
Website
This website doesn’t use analytics or advertising cookies. When you book online you use Zanda’s booking page, which has its own privacy policy.
Access and correction
You can ask to see or correct the information we hold about you. Contact Linda at linda@cityphysio.biz.
Complaints
If you have a concern, please contact Linda first. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au) or the Office of the Health Ombudsman (oho.qld.gov.au).